e7ee Privacy Policy

e7ee collects personal data from you in two primary ways: information you provide to us directly, and information we collect automatically through your use of the platform. The categories of data we collect are described in detail below.

1.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, nationality, and copies of government-issued identity documents (national ID card, passport, or driving licence) submitted during KYC verification.
• Contact data: Email address, mobile phone number, and residential address.
• Account credentials: Username and encrypted password. We never store passwords in plain text.
• Financial data: Payment method identifiers (e.g., bKash mobile number, Nagad account reference), transaction amounts, and transaction timestamps. Full payment instrument numbers are never retained by e7ee.
• Communications data: The content of any messages you send to our support team via email or live chat, including your enquiry details and any attachments you provide.
• Responsible gaming preferences: Any deposit limits, time-out settings, or self-exclusion instructions you set via your account or by contacting support.

1.2 Information Collected Automatically

When you visit or use the e7ee platform, we automatically collect certain technical data to ensure the platform functions correctly, to maintain security, and to understand how players interact with our services:

• Device data: Device type, operating system, browser type and version, screen resolution, and device language settings.
• Usage data: Pages visited, features accessed, games played, betting activity, session duration, click patterns, and navigation paths within the platform.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS-level location data.
• Log data: Server logs recording your IP address, access timestamps, HTTP request details, and error reports generated during your session.
• Cookie and tracking data: Data collected through first-party cookies and similar technologies as described in Section 4 of this Policy.

e7ee processes your personal data only for lawful purposes and only to the extent necessary for each specified purpose. The table below summarises the primary purposes for which we use your data and the legal basis on which that processing is conducted.

2.1 Core Platform Operations

We use your personal data to operate and deliver the e7ee platform, including:

• Creating and managing your player account.
• Verifying your identity and age in compliance with our KYC obligations.
• Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels.
• Providing access to casino games, sports betting markets, and other platform features.
• Administering bonuses, promotions, and loyalty incentives you have opted into.
• Responding to your support enquiries and resolving disputes.

2.2 Legal and Regulatory Compliance

We are obligated to process certain personal data to comply with applicable legal requirements, including anti-money laundering (AML) obligations, fraud prevention, identity verification, and the maintenance of transaction records for audit purposes. This processing is mandatory — we cannot offer you an account on the platform without it.

2.3 Platform Security and Fraud Prevention

We use technical and usage data to monitor for suspicious activity, detect and prevent fraud, identify multiple accounts, and protect the integrity of the platform for all players. This includes automated analysis of login patterns, transaction behaviour, and device fingerprinting where necessary to prevent abuse.

2.4 Platform Improvement

Aggregated and anonymised usage data helps us understand how players navigate the platform, which games are most popular, where technical issues arise, and how we can improve overall performance and user experience. This analysis does not involve identifying individual players.

2.5 Responsible Gaming

We process data related to your gaming activity to identify patterns that may indicate problem gambling and to administer any responsible gaming tools you have activated, such as deposit limits, session time-outs, or self-exclusion. This processing is carried out in your interest and in fulfilment of our duty of care as a gaming operator.

e7ee does not sell your personal data to any third party under any circumstances. However, to operate the platform effectively and meet our legal obligations, we share limited personal data with the following categories of recipients:

3.1 Payment Processors

To facilitate deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the information required to complete the specific transaction and are bound by their own privacy and security obligations.

3.2 Identity Verification Providers

During the KYC process, identity documents and personal details may be shared with third-party identity verification service providers. These providers are engaged solely to verify the authenticity of your documents and confirm your identity. They do not retain your data beyond the period necessary for verification.

3.3 Game Content Providers

The casino games and sports betting markets offered on e7ee are powered by licensed third-party game studios and data providers, which may include Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi, and others. These providers may receive anonymised or pseudonymised session data to deliver game functionality, but they do not receive your personally identifiable information.

3.4 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulators, or other government bodies where required to do so by law, court order, or regulatory instruction. We will notify you of such disclosure where we are legally permitted to do so.

3.5 Service Providers

We engage a limited number of trusted third-party service providers to assist with platform operations, including cloud hosting infrastructure, customer support tooling, and analytics platforms. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose other than delivering services to e7ee.

e7ee uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain the security of your session, and to understand how players use the platform. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your login status and preferences, so that the platform can deliver a consistent and functional experience across sessions.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling essential or security cookies will impair the functionality of the e7ee platform and may prevent you from logging into your account or completing transactions.

Instructions for managing cookies in common browsers can be found in your browser's help documentation. Changes to your browser cookie settings apply to all websites you visit, not only to e7ee.

e7ee implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following safeguards:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. Plain-text passwords are never stored.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff members access only the data necessary to perform their specific role.
• Secure infrastructure: Our platform infrastructure is hosted on enterprise-grade cloud servers with robust physical and network security controls.
• Regular security reviews: We conduct periodic reviews of our security practices to identify and address vulnerabilities proactively.
• Incident response: We maintain a data breach response procedure. In the event of a security incident affecting your personal data, we will notify you and relevant authorities as required and as promptly as operationally possible.

While we take every reasonable precaution to protect your data, no platform can guarantee absolute security. You also have a role to play in keeping your account secure by choosing a strong password, not sharing your credentials, and logging out of your account on shared devices.

As a user of the e7ee platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within a reasonable timeframe.

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear and accessible format. We may ask you to verify your identity before releasing any data to ensure your information is not disclosed to an unauthorised party.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly through your account settings. For data that cannot be self-edited — such as identity verification records — please contact our support team.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and no other legal basis for processing applies. Please note that certain data must be retained by e7ee for defined periods to fulfil our legal and regulatory obligations, and such data cannot be erased upon request during the mandatory retention period.

6.4 Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about the accuracy of the data is being resolved. During a restriction, we will continue to store your data but will not actively process it for other purposes.

6.5 Right to Data Portability

Where processing is based on your consent or on a contractual obligation, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

6.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

e7ee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or audit obligations. Our general retention periods by data category are outlined below:

Once the applicable retention period has expired and there is no other lawful basis for continued storage, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

In cases where data is subject to an ongoing legal dispute, regulatory inquiry, or fraud investigation, retention may be extended until the matter is fully resolved, regardless of the standard retention periods listed above.

e7ee reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

For significant changes that materially affect the way we process your personal data, we will make reasonable efforts to notify you directly — for example, by sending a notification to your registered email address or by displaying a prominent notice on the platform at the time of login.

Your continued use of the e7ee platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the platform and may request the closure of your account by contacting our support team.