Responsible Gaming at e7ee
At e7ee, we believe gambling should always be a source of entertainment — never a cause of harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support needed to stay in control and play within their means.
Every e7ee account comes with built-in responsible gaming tools activated by default. Our platform is designed so that taking a break, setting a limit, or requesting exclusion is never more than a few steps away.
You decide how much you deposit, how long you play, and when you need a break. e7ee's player controls let you set daily, weekly, or monthly deposit ceilings and session time reminders directly from your account settings.
Players who feel they need a longer break can request a formal self-exclusion period. Once active, your account is locked from all deposits, bets, and promotional communications for the duration you choose.
Enable session notifications that alert you to how long you have been playing and how much you have wagered. These gentle prompts help you stay aware of time and spending without interrupting gameplay unnecessarily.
e7ee is strictly for adults aged 18 and above. We verify player age during registration and conduct additional KYC checks. Parents and guardians are encouraged to use parental control software to prevent underage access.
Our dedicated support team is available to assist with responsible gaming concerns. Whether you need to activate a tool, discuss your playing habits, or find external help resources, we are here for you without judgement.
1.Age Restriction Policy
e7ee maintains a strict minimum age requirement of 18 years for all registered players. This is a non-negotiable condition of using the platform. Gambling is an adult activity and is not suitable for minors under any circumstances.
During registration, all players are required to confirm that they are 18 years of age or older. This declaration is legally binding. Following registration, players are subject to Know Your Customer (KYC) verification, during which age is confirmed against a government-issued identity document such as a National ID card or passport.
Any account found to belong to a person under the age of 18 will be immediately suspended and all funds held in the account will be returned after investigation. e7ee reserves the right to conduct age verification checks at any point during a player's lifetime on the platform — not only at registration.
Protecting Minors at Home
If you share a device with younger family members, we strongly encourage you to take additional precautions to prevent underage access to the e7ee platform:
- Always log out of your e7ee account when you have finished playing, especially on shared or family devices.
- Never share your username or password with anyone, including children or teenagers.
- Consider installing parental control or web filtering software on devices accessible to minors. Many such tools are available free of charge for Android, iOS, and Windows devices.
- Keep your account credentials stored securely and away from places where minors could find them.
2.Gambling Awareness
Understanding the nature of gambling is the single most effective tool for keeping it enjoyable. e7ee encourages all players to approach gambling as a form of paid entertainment — similar to cinema tickets or a meal out — rather than a method of generating income or recovering financial losses.
Key Facts Every Player Should Know
- The house always has an edge. Every casino game and sports betting market is designed with a built-in mathematical advantage for the operator over the long run. No strategy, system, or "hot streak" changes this fundamental reality.
- Past results do not predict future outcomes. Whether you have won ten times in a row or lost ten times in a row, the odds on the next bet remain statistically the same. Believing otherwise is known as the gambler's fallacy.
- Chasing losses makes things worse. Increasing your bets or playing for longer to try to recover money you have already lost is one of the clearest signs that gambling is moving from recreation into problem territory.
- Gambling under the influence impairs judgement. Playing while affected by alcohol, stress, emotional distress, or fatigue significantly increases the risk of making poor decisions. e7ee recommends never gambling when your judgement is impaired.
- There is no such thing as a "due win". Random number generators (RNGs) have no memory. A slot machine that has not paid out for 500 spins is not "due" to pay — each spin is entirely independent.
3.Player Protection Tools
e7ee provides a suite of responsible gaming tools that are accessible to every registered player. These tools are free, effective immediately upon activation, and cannot be overridden by promotional bonuses or special offers.
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Limits take effect immediately and can only be increased after a mandatory cooling-off period.
Configure your account to automatically log you out after a set period of continuous play — for example, 30 minutes, 1 hour, or 2 hours — regardless of activity.
Receive on-screen notifications at intervals you choose, reminding you of your session duration and cumulative spend, so you can make an informed decision to continue or stop.
Request a temporary or permanent block on your account. During exclusion, you cannot deposit, bet, or receive marketing communications from e7ee.
4.Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available to e7ee players. It is designed for players who feel that they need a complete and enforced break from gambling — not simply a reduced limit, but a full suspension of access to the platform.
How Self-Exclusion Works
When you request self-exclusion, the following actions are taken immediately on your account:
- Your account is locked and you will be unable to log in for the duration of the exclusion period.
- All pending deposits are cancelled and any available balance is held securely until the exclusion period ends or you provide verified withdrawal instructions.
- You will be removed from all e7ee marketing lists and will not receive any promotional emails, SMS messages, or bonus communications.
- You cannot create a new account with e7ee during an active self-exclusion period. Any new account created in an attempt to circumvent self-exclusion will be closed immediately and balances returned.
Exclusion Periods Available
- Short-term cool-off: 24 hours to 7 days — suitable for a temporary break when you feel you are playing too frequently.
- Medium-term exclusion: 1 month to 6 months — suitable when gambling is causing stress or financial strain and you want an enforced period away.
- Long-term exclusion: 12 months or more — for players who recognise that gambling has become a serious problem.
- Permanent exclusion: A lifetime ban from the e7ee platform. This action is irreversible and cannot be lifted under any circumstances.
Requesting Self-Exclusion
To initiate self-exclusion, contact our support team at [email protected] with your account username, your desired exclusion period, and a brief statement of your request. Our team will apply the exclusion without delay and confirm it by email. You do not need to provide a reason — your request will be respected and processed without question.
Once a self-exclusion period is active, it cannot be shortened or lifted at the player's request, regardless of circumstances. This is an intentional safeguard. Reducing an exclusion period prematurely undermines its protective purpose. Please consider your choice carefully before requesting exclusion.
5.Deposit Limits
Deposit limits are one of the most practical tools for staying within your entertainment budget. By capping the amount of money you can add to your e7ee account over a set time period, deposit limits ensure that your gambling spending remains predictable and within a boundary you have consciously chosen.
Available Limit Types
- Daily deposit limit: The maximum total amount you can deposit within any rolling 24-hour period.
- Weekly deposit limit: The maximum total amount you can deposit within any rolling 7-day period.
- Monthly deposit limit: The maximum total amount you can deposit within any rolling 30-day period.
How Limits Are Applied
Deposit limits can be set to any amount in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000. These limits work cumulatively — if you reach your daily limit, no further deposits will be accepted until the rolling period resets, even if your weekly or monthly limit has not been reached.
Reducing vs. Increasing Limits
Reducing a limit takes effect immediately. If you lower your daily deposit limit from ৳1,000 to ৳500, the new lower limit applies to your next attempted deposit.
Increasing a limit is subject to a mandatory cooling-off period of at least 7 days before the higher limit comes into force. This delay is a deliberate safeguard that gives you time to reconsider the increase before it takes effect.
6.Time-Out Feature
The time-out feature allows you to take a short break from the e7ee platform without committing to a full self-exclusion period. It is ideal for players who want to step back temporarily — perhaps during a particularly stressful week, around a cultural event like Ramadan or Eid, or simply when they feel they have been playing more often than they would like.
What Happens During a Time-Out
During an active time-out period, your e7ee account is placed in a restricted state:
- You cannot log in or access any games or betting markets.
- No deposits are accepted from your linked payment methods (bKash, Nagad, Rocket, etc.).
- Your account balance is preserved safely for when the time-out expires.
- You will not receive any promotional communications from e7ee during this period.
Available Time-Out Durations
- 24 hours
- 48 hours
- 7 days (1 week)
- 30 days (1 month)
- Custom duration — specify your own end date when contacting support
Unlike self-exclusion, a time-out can expire naturally at the end of the chosen period, after which normal account access resumes. However, like self-exclusion, a time-out period cannot be shortened once it has been activated. To request a time-out, contact our support team at [email protected].
7.Signs of Problem Gambling
Problem gambling can develop gradually. Many people do not recognise the signs until gambling has already caused significant financial, emotional, or social harm. Being honest with yourself about your gambling habits is the first and most important step toward staying in control.
The checklist below contains common warning signs. If several of these statements feel true for you, we strongly encourage you to reach out to our support team or seek help from a professional support organisation.
- You spend more money gambling than you originally intended to.
- You gamble with money set aside for essential expenses like rent, food, or utility bills.
- You feel irritable, restless, or anxious when you are not gambling or when you try to stop.
- You return to gambling after a loss with the intention of winning the money back.
- You have lied to family members, friends, or colleagues about the extent of your gambling.
- Gambling has caused arguments, tension, or distance in your personal relationships.
- You have borrowed money, sold possessions, or used savings to fund gambling.
- You find it difficult to concentrate on work, studies, or other responsibilities because you are thinking about gambling.
- You have tried to cut back or stop gambling but have been unable to do so on your own.
- You set a budget before playing and stop when it is spent.
- You treat gambling as occasional entertainment, not as a regular activity or income source.
- You can stop playing without feeling distressed or compelled to continue.
You are not alone, and there is no shame in asking for help. Gambling problems affect people across all backgrounds and income levels in Bangladesh and worldwide. The sooner you seek support, the easier it is to regain control. Contact us at [email protected] or reach out to a counselling professional in your area.
8.Getting Help
If you or someone you care about is struggling with gambling-related harm, please do not wait. Seeking help early makes a significant difference in outcomes. e7ee is committed to supporting players in crisis and will never penalise or judge anyone who comes forward with a concern.
There are several ways to get support:
e7ee Support Team
Our trained support staff can activate responsible gaming tools on your behalf, discuss your concerns in confidence, and point you toward further resources.
Contact us at:
[email protected]Talk to Someone You Trust
Sometimes the most important first step is an honest conversation with a family member, close friend, or religious leader who can offer perspective and encouragement without judgement.
Community support is powerful — do not face this alone.
Professional Counselling
Mental health and addiction counselling services are available in Dhaka, Chittagong, Sylhet, Khulna, and other major Bangladeshi cities. A qualified counsellor can provide structured support and coping strategies.
Ask your doctor or local health authority for a referral.
Remember — gambling should be something you choose to do for enjoyment, on your own terms. The moment it feels like an obligation, a compulsion, or a source of stress, it is time to step back. e7ee's responsible gaming tools are here precisely for that moment, and our team is always ready to help you use them.
Play Smart, Play Safe at e7ee
Feeling good about your limits? Explore everything e7ee has to offer — from cricket betting and slots to live casino games — all within a platform designed with your safety in mind.
18+ only. Gamble responsibly. Terms & conditions apply.